Contact The Resolvet by Hagyard Team

Returns & Refunds

• Can I make alterations to my order after it has been placed?

  If you would like to make alterations to an existing order, please call our customer support team during normal business hours (Monday – Friday 8am-6pm EST).

  Our ability to alter your order can depend on order status, but we will make a good faith attempt to meet your needs.

• What is your Return Policy?

  Resolvet by Hagyard has a limited return policy. All returns must be completed within 45 days of purchase date. Items must be in the original packaging, unmarked, unused, and in new condition.

  The customer is responsible for return shipping costs. All Resolvet products returned are subject to a $25.00 restocking fee. If the Resolvet product requires a pump, the unused pump must be returned as well.

  Resolvet products that are open or have been used are not returnable. Drop ship orders are not eligible for returns. Shipping charges are not returnable or refundable.

  If you have questions regarding a return, please contact us through our website. If you purchased your product at one of our Hagyard Pharmacy locations, you can contact us at 859-281-9511 or 859-214-8500.

  A customer may request a pre-printed label be emailed to the address associated with the original order.

Shipping

• Where can Resolvet products be shipped in the US?

  Currently, Resolvet products are shipped to valid addresses* all 50 US states.

  If you need products shipped to Guam, Puerto Rico, or any other US territory, please call us during normal business hours.

  *Must be a valid physical address with no delivery restrictions. Cannot be a PO Box.

• Do you ship to Canada?

  Yes. Currently, Resolvet products can be shipped to valid addresses* in all Canadian provinces and territories, except NWT and Yukon.

  Please call us during regular business hours to place your order. M-F 9am-4pm EST.

  *Must be a valid physical address with no delivery restrictions. Cannot be a PO Box.

• How long will it take for my order to arrive?

  Arrival time depends on your chosen shipping method, product stock status, location, and carrier.

  We strive to process all economy shipping orders within 2-3 business days, with allowance of up to 7 business days for carrier delivery.

  For orders with expedited delivery options chosen, we typically ship by the next business day, with carrier delivery based on your chosen service level.

• I didn’t receive my shipment, what should I do?
  If you have concerns about the delivery of your order, and it has been at least two days past your anticipated delivery date for economy services, please call us.
• How can I track my order?

  You should receive an e-mail with tracking information within 2-3 business days of placing your order.

  Please be sure to check your spam folder for this e-mail.